1. Who We Are
This website is operated by Nash & Skeels Limited, trading as Nash & Skeels Handmade.
- Business name: Nash & Skeels Limited
- Trading name: Nash & Skeels Handmade
- Company number: 15773901
- Registered office: 82 Longfield Road, Littleport, Ely, Cambridgeshire, CB6 1LB
- Registered in: England and Wales
- Website: www.nashandskeelshandmade.co.uk
- Email: accounts@nashandskeelshandmade.co.uk
For data protection purposes, Nash & Skeels Limited is the data controller for the personal information we collect through this website.
2. Personal Information We Collect
We only collect personal information that is needed to run our website, process orders, manage customer accounts, provide customer service and improve our business.
Information You Give Us
- Your name.
- Your email address.
- Your phone number, where provided.
- Your billing and delivery address.
- Your account login details, including your encrypted password.
- Order details, including products purchased, options selected and order history.
- Personalisation details, such as engraving text or custom product instructions.
- Messages sent through contact forms or by email.
- Marketing preferences, such as whether you have chosen to receive emails from us.
Information Collected Automatically
- IP address.
- Browser and device information.
- Pages visited on our website.
- Basket, wishlist and session information.
- Cookie and analytics information, where applicable.
We do not knowingly collect personal information from children. Our website and products are intended for adults buying handmade gifts and homeware.
3. How We Use Your Information
We use personal information for the following purposes:
- To create and manage customer accounts.
- To process and fulfil orders.
- To take payment and prevent fraud.
- To send order confirmations, delivery updates and customer service emails.
- To respond to enquiries and support requests.
- To manage returns, refunds, cancellations and complaints.
- To provide personalised or bespoke products where requested.
- To manage wishlists, baskets and checkout sessions.
- To improve our website, products and customer experience.
- To send marketing emails where you have chosen to receive them.
- To keep business, accounting and tax records.
- To protect our website, customers and business from fraud or misuse.
4. Our Lawful Basis for Using Your Information
UK data protection law requires us to have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
| Lawful Basis | When We Use It |
|---|---|
| Contract | To process your order, deliver products, manage your account, provide customer service and deal with returns or refunds. |
| Legal obligation | To keep accounting, tax and company records, and to comply with legal requirements. |
| Legitimate interests | To operate and improve our website, prevent fraud, respond to enquiries and protect our business. |
| Consent | To send marketing emails where you have actively chosen to receive them, and for non-essential cookies where required. |
5. Orders, Checkout & Payments
When you place an order, we collect the information needed to process, confirm and deliver your order. This may include your name, email address, delivery address, billing address, phone number, order details and selected product options.
Payments are processed securely by Stripe or another secure payment provider. We do not store your full card number, security code or full payment card details on our website.
We may receive payment confirmation details from the payment provider, such as whether the payment was successful, the payment reference, amount paid and fraud-prevention information.
6. Customer Accounts
If you create a customer account, we store the information needed to manage your account, such as your name, email address, encrypted password, order history, wishlist items and account activity.
Passwords are stored in an encrypted form. We cannot view your actual password. You are responsible for keeping your login details secure.
You can contact us if you want your account closed. We may still need to keep certain order and transaction records for legal, accounting or tax reasons.
7. Marketing Emails
We will only send you marketing emails if you have chosen to receive them, such as by ticking a marketing opt-in box or signing up to a newsletter.
Marketing emails may include product launches, special offers, new handmade pieces, care tips or updates from Nash & Skeels Handmade.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at accounts@nashandskeelshandmade.co.uk.
We may still send service emails about your order, account, payment, delivery or customer service even if you unsubscribe from marketing emails.
10. How Long We Keep Your Information
We keep personal information only for as long as needed for the purpose it was collected, including business, legal, accounting, tax, customer service and fraud prevention purposes.
| Type of Information | Typical Retention Period |
|---|---|
| Order, invoice and accounting records | Usually 6 years from the end of the relevant financial year. |
| Customer account information | Kept while the account is active, then reviewed when the account is closed. |
| Contact form and customer service messages | Kept for as long as needed to deal with the enquiry and any follow-up issue. |
| Marketing preferences | Kept until you unsubscribe or ask us to remove you from marketing. |
| Security and website logs | Kept for a limited period for security, fraud prevention and website protection. |
We may keep some information for longer if required by law, if there is an ongoing dispute, or if it is needed to protect our legal rights.
11. How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include secure website connections, password hashing, access controls, security checks, backups and limiting access to personal information to those who need it.
No website or online service can be guaranteed to be completely secure, but we work to keep customer information protected and review our systems where needed.
12. International Transfers
Some service providers we use may process personal information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect personal information in line with data protection law.
13. Your Data Protection Rights
Under data protection law, you may have rights in relation to your personal information. These can include the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete personal information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information.
- Ask for your information to be transferred to another provider where applicable.
- Withdraw consent where we rely on consent, such as for marketing emails.
These rights do not always apply in every situation. For example, we may need to keep certain order or accounting records to comply with legal obligations.
To exercise your rights, contact us at accounts@nashandskeelshandmade.co.uk.
14. Complaints
Please contact us first if you have any concerns about how we use your personal information. We will do our best to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
- ICO website: www.ico.org.uk
- ICO telephone: 0303 123 1113
15. Links to Other Websites
Our website may contain links to other websites, such as payment providers, social media platforms or delivery services. We are not responsible for the privacy practices or content of other websites.
You should read the privacy policy of any external website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: accounts@nashandskeelshandmade.co.uk
- Website: www.nashandskeelshandmade.co.uk
- Business: Nash & Skeels Limited trading as Nash & Skeels Handmade
Questions About Your Data?
Contact us if you have a question about your account, order details, marketing preferences or the information we hold about you.