Terms &
Conditions

1. Business Details

This website is operated by Nash & Skeels Limited, trading as Nash & Skeels Handmade.

• Business name: Nash & Skeels Limited
• Trading name: Nash & Skeels Handmade
• Company number: 15773901
• Registered office: 82 Longfield Road, Littleport, Ely, Cambridgeshire, CB6 1LB
• Registered in: England and Wales
• Website: www.nashandskeelshandmade.co.uk
• Email: accounts@nashandskeelshandmade.co.uk

By using this website or placing an order, you agree to these Terms & Conditions.

2. Orders & Payment

When you place an order through our website, you are making an offer to buy the products in your basket. Your order is only accepted once we have confirmed it by email.

Payment must be made in full at the time of placing your order. We use secure third-party payment providers to process payments. We do not store your full card details on our website.

Pricing

We try to make sure all prices, product details and delivery information are accurate. If we discover an obvious pricing or product error after you have placed an order, we will contact you as soon as possible and give you the option to continue at the correct price or cancel for a full refund.

Discount Codes & Offers

Discount codes, offers and promotions may be changed, paused or withdrawn at any time. Only one discount code may be used per order unless stated otherwise.

3. Handmade Products

Nash & Skeels Handmade products are made from real timber and natural materials. Because of this, each item may vary slightly in grain, colour, tone, pattern, size and finish.

Product photos are intended to show the style, quality and general appearance of the item. Colours may also appear slightly different depending on your screen or device.

Personalised, Bespoke & Made-to-Order Products

Some products may be personalised, engraved, made to order or made to your specific requirements. Please check all spelling, dates, names, measurements and custom details carefully before placing your order.

We are not responsible for mistakes in personalisation details supplied by the customer, unless the mistake was caused by us.

4. Delivery

Delivery options, estimated dispatch times and delivery charges will be shown at checkout before you place your order.

Ready-made items are usually dispatched as quickly as possible. Made-to-order, personalised or bespoke items may take longer, and the estimated timescale will depend on the product and the work required.

Delivery times are estimates and are not guaranteed unless we specifically state otherwise. We are not responsible for delays caused by postal services, couriers, weather, strikes, incorrect delivery details or events outside our control.

Please make sure your delivery address is correct before placing your order. If an item is returned to us because the address was incorrect or incomplete, you may need to pay the delivery cost again before we resend it.

5. Returns, Refunds & Cancellations

For standard ready-made products bought online, you usually have the right to cancel your order within 14 days of receiving the item. You then have a further 14 days to return the item to us.

Returned items must be unused, in resaleable condition and returned with any original packaging where possible.

How to Cancel or Return an Item

To cancel or return an order, contact us by email at accounts@nashandskeelshandmade.co.uk with your name, order number and reason for return.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning the item to us. We recommend using a tracked service because you are responsible for the item until it reaches us.

Refunds

Once we receive the returned item, or you provide proof that it has been sent back, we will process any refund due within 14 days.

Refunds will normally be made back to the original payment method. We may reduce the refund if the item has been handled more than necessary or returned damaged, used or in a condition that affects its resale value.

Personalised, Bespoke & Made-to-Order Items

Personalised, engraved, bespoke or made-to-order items cannot usually be returned or cancelled once work has started, unless they are faulty, damaged or not as described.

6. Faulty, Damaged or Incorrect Items

Please check your order as soon as it arrives. If an item arrives damaged, faulty or incorrect, contact us as soon as possible at accounts@nashandskeelshandmade.co.uk.

Please include your order number, a description of the issue and clear photos of the product and packaging where relevant.

If the item is faulty, damaged or not as described, we will offer a suitable remedy, which may include a repair, replacement or refund depending on the circumstances.

7. Wooden Product Care

Wooden products, including chopping boards and serving boards, need proper care to stay in good condition.

• Wipe clean with a damp cloth.
• Do not soak in water.
• Do not place in a dishwasher.
• Re-oil regularly with food-safe mineral oil or board wax.
• Do not use cooking oils, as they can go rancid.
• Allow boards to dry fully before storing.

Damage caused by misuse, poor care, soaking, dishwasher use, excessive heat, dropping, impact damage or failure to maintain the product is not classed as a product fault.

8. Customer Accounts

You may be able to create a customer account on our website. You are responsible for keeping your login details secure and for any activity that happens under your account.

Please contact us if you believe your account has been accessed without your permission.

We may suspend or close accounts if we believe they are being misused, used fraudulently or used in a way that could harm our website, business or other customers.

9. Website Use & Intellectual Property

All website content, including text, images, product photos, designs, branding, logos and layout, belongs to Nash & Skeels Limited or is used with permission.

You may not copy, reproduce, sell, reuse or distribute our website content, product images or branding without written permission.

You must not misuse this website, attempt to gain unauthorised access, introduce malicious code or use the site in a way that could damage or interrupt it.

10. Liability

We are responsible for losses you suffer that are a direct and foreseeable result of us breaching these terms or failing to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, business losses, loss of profit, loss of opportunity or damage caused by misuse, poor care or failure to follow product care instructions.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so.

11. Privacy

We handle personal information in line with our Privacy Policy. This explains what information we collect, how we use it and your rights.

You can read our Privacy Policy here: Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The version shown on this page at the time you place your order will apply to that order.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, returns or a product, please contact us:

• Email: accounts@nashandskeelshandmade.co.uk
• Website: www.nashandskeelshandmade.co.uk
• Business: Nash & Skeels Limited trading as Nash & Skeels Handmade